Privacy Policy: Van Wyk Vendors

1. Introduction

At Van Wyk Vendors, we respect your privacy and are committed to protecting your personal information. This policy explains how we handle your data when you interact with our services, purchase meal kits, or visit our website.

2. Information We Collect

To provide and deliver our meal kits, we collect the following personal information:

• Identity Data: Full name and title.

• Contact Data: Delivery address, email address, and telephone number.

• Financial Data: Payment card details (processed through secure third-party gateways) and billing address.

• Transaction Data: Details about products you have purchased from us and your order history.

• Technical Data: IP address, browser type, and usage data if you access our online platforms.

3. How We Use Your Information

We use your data for the following strictly necessary purposes:

• Order Fulfillment: To process your payment and deliver your raw or cooked meal kits.

• Communication: To send updates regarding your delivery or respond to customer service inquiries.

• Legal Compliance: To meet tax, accounting, and food safety record-keeping requirements.

• Marketing (Optional): To send you menus or special offers, provided you have given explicit consent to join our mailing list.

4. Data Sharing and Disclosure

Van Wyk Vendors does not sell or rent your personal information to third parties. We only share data with trusted partners necessary for our operations:

• Delivery Partners: Courier services that require your name, address, and phone number to drop off your kits.

• Payment Processors: Secure third-party platforms that handle financial transactions.

• Regulatory Bodies: If required by South African law or to protect our legal rights.

5. Data Security & Storage

We implement reasonable technical and organizational measures to secure your personal information against loss, theft, or unauthorized access.

• Physical records are stored securely.

• Digital data is protected by encryption and password-protected systems.

• Retention: We only keep your data for as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., tax records).

6. Your Rights (POPIA Compliance)

Under the Protection of Personal Information Act, you have the right to:

• Access: Request a copy of the personal data we hold about you.

• Correction: Ask us to update or fix inaccurate information.

• Deletion: Request that we delete your data (unless we are legally required to keep it for tax or safety records).

• Objection: Withdraw your consent for marketing communications at any time.

7. Cookies

Our website may use cookies to improve your browsing experience and remember your preferences. You can disable cookies in your browser settings, though this may affect site functionality.

8. Contact Us

For any questions regarding this Privacy Policy or to exercise your data rights, please contact the Van Wyk Vendors Information Officer at:

• Email: info@jellytotscc.co.za

• Phone: +2784 088 9850

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9. Policy Updates

Van Wyk Vendors reserves the right to update this Privacy Policy at any time. Any changes will be posted on our website or sent to you via email.